Refund Policy

This Refund Policy explains how cancellations and refunds work for paid ReachTok subscriptions.

1. Free plan

The Free plan has no charge. There is nothing to refund.

2. Cancelling Starter or Growth

You can cancel a paid subscription at any time from billing settings (or by contacting support). Cancellation stops future renewals. You typically retain access through the end of the current paid period.

3. Refunds

• Fees already paid are generally non-refundable, including unused time in a billing period, except where required by law or where we agree otherwise in writing.
• If a charge was made in error, or you experience a verified service outage that made the product substantially unusable, contact us within 14 days and we will review a goodwill or prorated credit/refund case-by-case.
• Custom / contract plans follow the commercial terms agreed with sales.

4. How to request help

Email support@reachtok.app with your workspace name, billing email, and a short description of the issue.